Shipping policy
Shipping policy · MD
Shipping Policy
Last updated: May 1, 2026
Thank you for shopping with us! Please read our shipping policy carefully before placing your order.
Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays will begin processing the next business day. You will receive a confirmation email with tracking information once your order has shipped.
During high-volume periods (sales events, holidays), processing times may be extended by 1–3 additional business days.
Domestic Shipping (United States)
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | $5.99 |
| Expedited Shipping | 2–3 business days | $14.99 |
| Overnight Shipping | 1 business day | $29.99 |
| Free Standard Shipping | 5–7 business days | Free on orders over $75 |
Delivery times are estimates and begin once the order has shipped, not when it is placed. We are not responsible for delays caused by the carrier.
International Shipping
We ship to most countries worldwide. International shipping rates and delivery times vary by destination.
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard International | 10–21 business days | Starting at $19.99 |
| Expedited International | 5–10 business days | Starting at $39.99 |
Important Notes for International Orders
- Customs & Duties: International orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the recipient. We are unable to predict or control these costs.
- Customs Delays: We are not responsible for delays caused by customs processing in the destination country.
- Restricted Countries: We currently do not ship to countries subject to trade embargoes or export restrictions. At checkout, unavailable destinations will not appear as shipping options.
- Address Accuracy: Please ensure your shipping address is complete and accurate. We are not liable for packages lost or delayed due to incorrect address information.
Order Tracking
Once your order ships, you will receive an email with a tracking number. You can use this number to track your package on the carrier's website. Please allow up to 24 hours for tracking information to become active.
Lost, Stolen, or Damaged Packages
- Lost packages: If your tracking information shows no movement for more than 5 business days (domestic) or 15 business days (international), please contact us at [support@yourstore.com].
- Stolen packages: We are not responsible for packages confirmed as delivered by the carrier. If you believe your package was stolen, please file a report with your local authorities and contact us — we will do our best to assist.
- Damaged packages: If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged item(s) and packaging. We will arrange a replacement or refund.
Incorrect or Undeliverable Addresses
If a package is returned to us due to an incorrect or undeliverable address provided by the customer, we will contact you to arrange re-shipment. Additional shipping fees will apply. We are not responsible for orders shipped to an address entered incorrectly at checkout.
P.O. Boxes & APO/FPO Addresses
We ship to P.O. Boxes and APO/FPO addresses via USPS for domestic standard shipping only. Expedited and overnight options are not available for these address types.
Holiday Shipping
During the holiday season, we strongly recommend placing orders early to account for carrier delays. Guaranteed delivery dates for holidays will be announced on our website seasonally.
Contact Us
If you have any questions about your order or our shipping policy, please reach out:
- Email: [support@yourstore.com]
- Response time: Within 1–2 business days
This policy is subject to change without notice. The most current version will always be available on this page.